Refund And Return Policy

Refund & Return Policy

Thank you for shopping with Jannat Abaya Creation. We value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• exchange/replacement will be deliver with in _5 to_6_ business days

• The item must be unused, unworn, unwashed, and in its original packaging with tags intact.
  Returns are only accepted within 2 days of delivery

• Items purchased during a sale or promotional event are non-refundable and non-exchangeable unless defective.

2. Process for Returns & Exchanges

1. Request a Return: Contact us at 8169645993  with your order details and reason for return.

2. Approval: Once your return request is approved, we will provide instructions for shipping the item back.

3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection & Approval: Upon receiving the returned item, we will inspect it and notify you of approval or rejection.

5. Exchange or Refund: If approved, we will process an exchange or refund as per your request.

3. Refund Policy

• Refunds are Credited within 7-10 business days after the returned item is received and inspected.

• Refunds will be issued via the original payment method.

• Shipping fees are non-refundable unless the return is due to our error (wrong item or defective product).

4. Defective or Incorrect Products

• If you receive a defective, damaged, or incorrect item, please notify us within 24 hours of delivery.

• Provide clear photos of the defect or incorrect item for verification.

• We will arrange for a replacement or full refund at no additional cost to you.

5. Non-Returnable Items

• Customized or made-to-order items.

• Items purchased on sale or clearance.

• Items that show signs of use, wear, or washing.

6. Cancellation Policy

• Orders can be canceled within 12 hours of placement. After this period, cancellations may not be possible as the order might be in processing.

7. Contact Us

For any refund or return inquiries, reach out to us:

• Store Address: Shop No. 903, Khambadevi Road, Vallabh Building, 90 Feet Rd, Transit Camp, Rajiv Gandhi Nagar, Dharavi, Mumbai, Maharashtra 400017

• Phone: 8169645993